Customer Support Specialist | Steel King Industries, Inc.


Customer Support Specialist

Posted: 2023-03-17
Status: Full Time
Shift: 1st
Location: Stevens Point, Wisconsin
Deadline: 2023-06-23


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Reporting Relationship

The Customer Support Specialist will report directly to the Director of Inside Sales. This position will work to develop a working relationship with all groups within and outside of Steel King Industries, Inc.

General Responsibilities

  • Email order acknowledgement to the dealer.
  • Compare order acknowledgement to PO and quote, work with order entry to resolve any errors • Follow up on new customer documentation.
  • Provide quotes including freight estimates.
  • Provide support for dealers by answering questions concerning freight, status of their order, general product information, available stock, etc.
  • Help customer resolve issues that arise – damaged, missing, or wrong product, etc. including sending out replacement items or getting product returned as needed.
  • Order entry of all order types as needed.
  • Back up receptionist/phones as needed.

Corporate Responsibilities

  • Maintain Steel King’s Core Values on a daily basis and in all interactions with Steel King personnel, distributors, customers, and visitors.
  • Identify opportunities to improve Steel King Industries market share through new products, competitive design and pricing.
  • Develop teamwork amongst Regional Managers, Inside Sales, Manufacturing, Engineering and Accounting.
  • Assist in the training of Excalibur Distributors with regards to Quick Ship product.
  • Support the corporate goals and objectives.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other Responsibilities

  • Work with Steel King dealers assisting them with literature requests.
  • Assist in the efforts to educate distributor sales personnel regarding Steel King capabilities and procedures, product knowledge, application information, sales strategies and tactics.
  • Educate distributors, customers and Steel King personnel in the safe use of our product.
  • Customer support backup as needed by the Director of Inside Sales.
  • Any related tasks as may be assigned by the Director of Inside Sales, Vice President of Sales and/or the Executive Committee of Steel King Industries, Inc. 2 Inside Sales Work Environment

This position operates in an office environment, is fairly sedentary, requires the ability to lift up to 25 pounds occasionally and routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers.

Education and Skills

  • BS/BA in a business related field or equivalent experience.
  • Ability to work cooperatively in and amongst teams.
  • Fluency in Microsoft Word, Excel, Power Point, Outlook and other programs.
  • Excellent verbal and written communication skills with thorough attention to detail.
  • Ability to manage and prioritize multiple tasks, projects and deadlines with little supervision.
  • Apply skills to carry out instructions furnished in written, oral or diagram form.
  • Possess sound judgement and decision-making skills.
  • Read, analyze, and interpret documents such as Request for Proposals(RFPs), Standard Operating Procedures (Work Instructions), and Company Policies.
  • Respond to phone and email inquiries in a timely manner.

Exemplify Steel King’s Core Value

  • Have a Get It Done Attitude
  • Refuse to Accept “Good Enough” as Good Enough
  • Be Someone People Want to Work With
  • Always Act with Integrity

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with, or without notice.

Steel King Industries, Inc. is an equal opportunity employer. This means that we do not discriminate based on race, creed, color, national origin, age, religion, sex, sexual orientation, marital status, or other classification protected under applicable law. Reasonable accommodations will be considered for qualified applicants.

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